Last Updated: April, 2025
Welcome to 8Creatives! These Terms & Conditions (“Terms”) govern your subscription and use of our graphic design and video editing services. By subscribing, you agree to these Terms in full.
1. Introduction
8Creatives FZE is a registered company legally based in Sharjah, UAE. We provide monthly subscription-based creative services, including graphic design and video editing.
These Terms form a binding agreement between you (“Client,” “you”) and 8Creatives FZE (“we,” “us,” “our”).
2. Service Scope
2.1 Deliverables
Clients can submit unlimited graphic design and video editing requests. However, work is delivered one request at a time per active subscription.
2.2 Turnaround Time
Typical turnaround is 1–2 business days for most standard requests. Complex tasks may require more time, and we’ll inform you accordingly.
2.3 Revisions
Unlimited revisions are included for all design and video requests, provided they are based on the original scope.
3. Fair Use Policy
To ensure high-quality service for all clients, we follow a fair use policy. “Unlimited” does not mean non-stop. Clients are expected to submit reasonable volumes of work typical to a small-to-medium business. Excessive or abusive use may result in service limitations.
4. Payments, Renewals & Cancellations
4.1 Subscription Model
All services are subscription-based and billed in advance each month.
4.2 Payment Method
Payments are processed securely through Stripe or an approved payment provider. All charges are in USD or AED unless otherwise agreed.
4.3 Billing Cycle & Due Date
Your billing cycle begins on the date you subscribe. Payment is due on the same calendar day each month (e.g., if you subscribe on April 29, your next payment is due on May 29). Subscriptions auto-renew monthly unless cancelled prior to the next billing date.
4.4 Failed Payments & Grace Period
In the event of a failed payment, a 3 to 5-day grace period will be provided. If payment is not made within this period, your service may be paused until the issue is resolved.
4.5 Refund Policy
We do not offer refunds for partial months, unused time, or unused requests.
4.6 Cancellation
You may cancel your subscription anytime by writing an official email at least 10 days before the billing date. Cancellation stops future billing but does not trigger a refund.
4.7 Reactivation
If you cancel and later choose to return, a reactivation fee may apply depending on your previous plan.
4.8 Service Suspension
We reserve the right to suspend or limit your service in cases of overdue payments, suspected misuse, or violations of these Terms. Service resumes once the issue is resolved.
5. Intellectual Property & Licensing
5.1 Ownership
Once the final deliverable is approved and full payment is received, the Client owns full rights to the work created.
5.2 Use of Stock Assets
We may use licensed stock images, videos, or fonts in your projects. These are subject to their original license terms and may not be sublicensed or resold.
6. Client Responsibilities
Creative Briefs: You are responsible for providing clear, complete instructions and brand assets.
Communication: Prompt feedback ensures timely delivery.
Compliance: You are responsible for ensuring that your content does not infringe on any rights or violate any laws.
7. Confidentiality
We will not share, reuse, or sell any proprietary information or materials you provide. Confidentiality is strictly maintained unless required by law.
8. Communication Channels
We use email and our internal project dashboard as primary communication tools. Response times may vary slightly depending on time zones, but we aim to reply within one business day.
9. Subcontracting
8Creatives FZE reserves the right to assign tasks to qualified team members or subcontractors. All work is reviewed to meet our standards.
10. Service Limitations
We do not provide:
– Website development
– Motion graphics beyond basic animation
– 3D design
– Copywriting or content strategy
These may be considered add-ons or separate services if required.
11. Limitation of Liability
Our maximum liability is limited to the amount paid in the most recent month of subscription. We are not liable for any indirect, incidental, or consequential damages.
12. Indemnification
You agree to indemnify and hold harmless 8Creatives FZE from any legal claims or disputes arising from content you supply or instructions you give.
13. Legal Terms
13.1 Dispute Resolution
In the event of a dispute, both parties agree to try to resolve it amicably through direct communication. If unresolved, the matter will proceed to mediation or arbitration in Sharjah, UAE.
13.2 Governing Law
These Terms are governed by the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates.
13.3 Non-Solicitation
Clients agree not to solicit, hire, or directly contract with any 8Creatives FZE employee, contractor, or freelancer for 12 months following the end of their subscription.
13.4 Term & Termination
These Terms remain active as long as the Client maintains a subscription. Either party may terminate the agreement with cause if a material breach occurs and is not resolved within 15 days of written notice.
13.5 Severability
If any provision of these Terms is deemed invalid or unenforceable, the rest of the Terms shall remain fully effective.
13.6 Waiver
Any failure by 8Creatives FZE to enforce a provision of these Terms does not waive our right to enforce it later.
14. Updates to Terms
We may update these Terms from time to time. Changes will be communicated to active clients via email and posted on our website. Continued use of our service constitutes acceptance of the revised Terms.
If you have any questions, feel free to contact us at hello@8creatives.com